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About our plans
All of our plans are delivered as PDF files containing high resolution images and diagrams for optimal viewing and printing. They are not blueprints or CAD drawings (see our Frequently Asked Questions
Once you have checked out, an email will be sent to your email address connected to your PayPal account
(or the one you provide if you choose to pay with credit card instead of PayPal). This email will contain download links that will remain valid for up to seven days
Right click your mouse on the download link and immediately download the PDF to your computer hard drive or portable storage device.
Ensure that your email address is correct and valid, or you will not be able to receive the download links containing the plan(s) in a timely manner. If you do not receive the email containing the download link(s) within 48 hours of your successful order, it is possible that your email provider's filters have incorrectly flagged the message.
Please check your email blocked/spam folder before contacting our Customer Service department
. Some email service providers like Yahoo and Gmail have aggressive spam filters that inadvertently put legitimate messages in Blocked/Spam folders unless you customize the software's filtering options yourself. Please refer to your email service provider's Help/FAQs topics for instructions.
You cannot download our plans using a gaming station (e.g., PlayStation, Xbox, Game Cube, Nintendo Wii).
Note that some secured networks may block you from downloading the plans. For example, you may not be able to download plans from your place of employment.
PDF files open in Adobe Acrobat Reader, a program that is likely already installed on your computer. If you cannot view PDF files, download the free Acrobat Reader software.
Thanks for your support! We hope you enjoy our plans and can't wait to see your photos in our gallery. If you need assistance on a project or would like to meet other likeminded builders, drop by our friendly bike builders forum.
About our parts
General Shipping Information
Orders can be shipped to only one address. Ensure that the complete mailing address you provide is correct.
Orders are normally shipped within two to three weeks of the order date. Why?
Ensure that the email address you provide is valid to receive shipping and tracking information (if available).
An incorrect email address will delay the processing and shipping of your order.
We may need to contact you via email if your order exceeds the allowable weight, size or value limits specified by the shipping company.
Additional shipping charges may be applied after check out. These charges are out of our control and are dictated by the shipping company.
Orders that are subject to additional charges will not be released until paid in full.
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
Note: The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
We will do our part and ship your order to the address that you provide. Be sure that you provide a complete and correct mailing address when you place your order.
Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and address errors could cause a delivery delay or rejection. We will give you the best service and ship it at the rates quoted upon checkout. You pay shipping charges based on the weight and size of the package. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.
By ordering from AtomicZombie.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.
Customs officials seized my parts order. What can I do?
When a package is stopped by your Customs department, you may or may not receive a notice from them. If the products cannot be imported into your country, officials may or may not return the package to us. If the package is returned, there may be a return shipping fee. As soon as we receive it back, we'll send you an email offering you a refund or credit (minus the shipping fees).
If the package is not sent back to us or if it is destroyed, we apologize, but we cannot refund any part of the purchase price. We truly apologize for the inconvenience.
I ordered weeks ago and still have not received my parts order. Can you help?
If all of the parts were in stock and not on backorder, you would have received an email advising you that your order has shipped. That email contains the shipping date and tracking information (USA only). Go to USPS.com
and enter the tracking number exactly as it is shown on your shipping confirmation email.
For customers outside of the USA, we can only initiate a claim with USPS 30 days after the shipping date
. Refer to the email sent to you confirming the date that your order shipped. If at least 30 days have passed from the shipping date, please Customer Support. Note that delivery dates are estimates; they are not guaranteed. There may be delays at your country's port of entry and/or once the package clears your country's Customs department.
Shipping to USA
Shipments are sent Priority Mail - United States Postal Service (2-3 days).
A tracking number will be emailed to the customer when the order has shipped.
This tracking number can be used to check the status of your package at USPS's online tracking system.
Please allow at least 24 hours from the time of placing your order for the shipment to appear in USPS's tracking system.
Canada & International Shipping
Shipments are sent Priority Mail - United States Postal Services (6-10 business days).
If your order exceeds $400, we will contact you via email as there may be additional shipment charges after you checkout.
Shipping costs must be paid in full before orders will be processed and released.
Please ensure that the email address you provide is valid to avoid processing delays.
No shipments to P.O. Boxes.
If you don't see your country listed, please contact us.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order.
Atomic Zombie® Extreme Machines is not responsible for delays or additional fess that your country may charge you. Any additional fees are the responsibility of the customer.
Pre-order and back order items
If your order contains pre-order and back order parts, as well as parts that are currently in stock, the entire order will only be shipped when all of the parts are in stock. Sorry, we cannot split orders. Your parts order will ship when all of the items are available in stock.
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